Lanet

Overview

Lanet is one of the stronger technical stories in DigitalTouch’s historical portfolio: messaging systems connected to telecom customer operations. DigitalTouch delivered chatbot and CRM-related capability for the ISP.

The challenge

A large ISP needs messaging and CRM-adjacent systems that can support customer conversations across popular messenger channels while connecting to operational workflows.

What DigitalTouch built

DigitalTouch delivered chatbot and CRM-related capability for Lanet.

Technical approach

Messenger chatbot integrations (including Telegram and Facebook chatbot stacks recorded historically) with PHP/Node.js and MySQL-oriented backend components.

DigitalTouch’s role

Chatbot and CRM-related delivery for a major Ukrainian ISP

Technologies

• PHP
• Node.js
• MySQL
• Nginx
• Apache
• Telegram ChatBot
• Facebook ChatBot

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